Help & guides
Everything we've documented, in one place. New topics are flagged so you can skim to what changed since your last visit.
/
Can't find an answer? A real human replies — usually within a day.
Popular articles
The guides creators open first.
Get started in 5 minutes
NewA 4-step rail on the dashboard from empty workspace to live class.
Read
Create your first course
NewEmpty workspace → published course in 15 minutes.
Read
The Monetize & publish wizard
NewAccess, checkout bump, 1:1 session & bundle — the 4 steps shown when you publish.
Read
Send a payment link to all students at once
NewOpen the Payment Links tab, tick Select all, and send everyone a link. Already-paid are skipped.
Read
What Razorpay's gateway fee really costs
NewWhy we don't quote a fixed % — fees vary by method. Straight to Razorpay's live pricing.
Read
Certificate templates + Designer
New17 starter templates + a real designer. Dynamic fields, signatures.
Read
Browse by category
Pick a category to see its guides — or search above to jump straight to an article.
All help topics
Every guide on one page — 183 articles.
What's new
- The running changelog
- Fuzzy search + the “/” shortcut
- Send a check-in or come-back nudge
- Tabs stay where you left them
- Add a customer URL to your nav
- What Razorpay's gateway fee really costs
- Levels, badges, and streaks
- Engagement — at-risk students at a glance
- Engagement analytics hub — Overview + Roster
- Export engagement reports (PDF)
- Cohort start + end dates
- Drip — release modules over time
- Whiteboard edit access — request + approve
- Private whiteboards + invitees
- Auto-join buyers into a course's community
- Draft a course from just the title (AI)
- Plan + trial badge in the sidebar
- Cancel — with or without deleting data
- The unified Inbox
- Replying from the Inbox
- Get started in 5 minutes
- Collapsible sidebar
- Simple / Advanced form mode
- Tagging people in batch posts
- File attachments + previews
Inside the live room
For creators
- How student onboarding works
- Run experiments on your portal
- Invite a faculty member
- Teacher commissions & payouts
- Multi-faculty courses + per-module owners
- Publish announcements to learners
- Doubts inbox + pre-sale enquiries
- White-label your portal
- Tenant SEO + meta tags
- Customer-facing URLs (paths today, subdomains soon)
- AI presentation limits explained
- AI Course Auditor: score, fix & rank a course
- AI Site Auditor: audit your whole academy
Courses
- The course editor, tab by tab
- Set a course cover image
- Discovery: category, level, language & tags
- Pricing tab: model, price & coupons
- Access tab: publishing, visibility & certification
- SEO tab: slug, search listing & share image
- Map a teacher to a course
- The course detail page, explained
- The Students tab & lifecycle stages
- Publish, unpublish & republish
- The Monetize & publish wizard
- Public, unlisted & private access
- Set level, category & subject tags
- Assessments: create, attach & grade
- Reviews: collect, moderate & feature
- Versions: snapshot, compare & restore
- Preview a course as a student
- Share: link, embed & social cards
- Announce to enrolled students
- Edit a live course without breaking it
- Duplicate a course
- Copy a course's public URL
- Archive vs delete a course
- Course anatomy: courses, modules & lessons
- The 9 lesson types — and when to use each
- Free previews & locked lessons
- The student journey, end to end
- Draft a course from just the title (AI)
- AI Course Builder + adding a cover image
- Create your first course
- Build a course curriculum
- Build quizzes that aren't gameable
- Drip course content on a schedule
- Set course pricing + currencies
- Drafts, published, archived + visibility
- Bulk-import students via CSV
- Assignments + grading workflow
Courses — questions teachers ask first
Payment links — sell a course direct
- Payment plans (pay in installments)
- Send a payment link to all students at once
- Send a payment link to one student
- What's inside a payment link (an invite)
- Read the Payment Links board
- Nudge students who haven't paid
- Fix an expired or wrong link
- Payment statuses: the whole board
- Paid, Unpaid & Pending explained
- Expired & Not invited explained
Live classes
- Schedule a live class
- Live classes on LiveKit Cloud
- Zoom, Meet, Teams integration
- Cloud recording → your CDN
- The Recordings index page
- Watching a recording inline
- Attendance — auto + manual
- Schedule on specific days (Mon/Wed/Fri)
- Scheduling classes — FAQ
- Cancel or delete a live class
- Manage a series, reschedule & attendance
Teaching Tracker
- Teaching Tracker: what's taught, teaching & next
- Create a board (course, batch, student, or AI)
- Generate a lesson plan with AI
- The board: columns, statuses & drag-and-drop
- The Table view: scan, edit status & present
- Resources & presentations on a card
- Present slides: generate, embed Canva, upload PPT
- Track per student or per batch
- Switch views, search topics & filter
- Stay on pace: schedule, pacing & nudges
- Teaching Tracker FAQ
Storefront + payments
Certificates
Audience + marketing
Customer portal
Billing & account
Analytics + operations
For learners
For developers
For workspace admins
More guides
- How payouts work (where your money goes)
- Connect your custom domain
- Themes, fonts, and white-label
- Build a page with the section library
- Create your first doc
- Publish a doc: private, cohort or public
- Embed lessons, recordings, whiteboards & quizzes
- AI-generate a study guide from any class
- Per-post SEO and JSON-LD
- Comments, reactions, and moderation
- Past Classes shelf inside the course
- How the English Arena works