Questions in. Replies out.
The most consistent complaint across hundreds of public buyer reviews of creator platforms is "pre-sale heaven, post-sale silence." Questions sit unread for two or three days. We wired both ends — enrolled students inside lessons + prospective buyers on public pages — into the same inbox, with WhatsApp + email + in-app delivery.
New to Prolaud?Launch your academy free
- One inbox, two doorways
- WhatsApp + email + in-app
- Rate-limited 3/24h
- Sidebar badge for unread
Two doorways, one inbox
Different visitors ask in different places. Both routes drop into the same teacher dashboard so nothing gets lost in a separate "leads" queue.
For enrolled students
Two entry points — a quiet pill in the player chrome ("Got a question?") and a dashed "Stuck on something?" card right under the lesson controls. Each question is auto-scoped to the current course + lesson.
For prospective buyers
A prominent "Email the teacher" CTA on the hero of every public course page. Captures name + email + phone + message; the asker doesn't need an account to submit. Tagged "Pre-sale" in the inbox so it's triaged distinctly from support.
What gets notified when a question lands
Every channel that's wired fires automatically. No setup required, no manual forwarding rules.
In-app
Notification to the workspace owner + every admin. Sidebar badge bumps the unread count.
To the workspace owner with replyTo set to the asker — reply from your own inbox if you prefer.
Queued through our notification dispatcher; production-ready, provider-pluggable.
Receipt
Acknowledgement email auto-sent to the asker. They know it landed somewhere real.
Why this matters
Third-party analysis
“Pre-sale heaven, post-sale silence — the single most consistent complaint across 355 public reviews.”
Independent platform-research report, 2026
Verified buyer review
“Bad UI for premium customers — they don't reply for 2–3 days.”
Public review site
Our commitment
- Sub-2-hour response on P0 issues (auth, billing, data loss).
- Sub-24-hour response on every other ticket.
- Public uptime dashboard so "is it just me?" is answerable without a support thread.
- Refund policy on the page, not buried in invoice fine print.
Free Starter plan, no time limit · No credit card
In a real classroom
When the inbox is the difference between renewal and refund.
Late-night SAT Math question
“Student stuck on a coordinate-geometry problem at 10:47 pm. Opens the lesson, taps 'Got a question?', my phone pings me at home, I snap the solution from my notebook, reply from the inbox. Done in 9 minutes. Parents notice.”
The wedge
A notification on your phone + reply from the inbox without opening a separate app
Pre-sale parent inquiry
“Mother visits the public course page Saturday afternoon — taps 'Email the teacher', asks about syllabus + timing. Lands tagged 'Pre-sale' in the inbox with a green border. I reply Sunday morning. Sells the seat.”
The wedge
Pre-sale vs in-course tagging so leads never sit behind support queue
AP Biology cohort — end of chapter
“After every Biology class, 8-10 questions land at once. Same inbox catches in-app, email, and WhatsApp. Bulk-reply to recurring questions; the rare one gets a 5-minute screen-recording reply inline.”
The wedge
One inbox, three channels — never bounce between tools mid-reply
vs. the alternatives
Why teaching businesses stop running support from group chats.
What hurts
Every question buried under 200 unrelated messages. No course context, no audit trail, no second-instructor handoff.
Prolaud
Each question tagged with course + lesson. Threaded reply. Other admins see the thread without you forwarding.
What hurts
Submissions land in a spreadsheet you check on Tuesday. Student gets no acknowledgement. Lead aging silently.
Prolaud
Acknowledgement email auto-fires. In-app + email + WhatsApp ping. Sidebar badge so you can't miss it.
What hurts
One generic support@ inbox. Doesn't distinguish in-course questions from pre-sale inquiries. No WhatsApp delivery.
Prolaud
Two doorways, one inbox. Pre-sale and support visually separated. WhatsApp native, not bolted on.
What hurts
One-way broadcast. Students DM you privately; the next admin has zero visibility into the thread.
Prolaud
Inbox is shared workspace state. Any admin sees + replies. Audit-friendly for parent escalations.
Build a brand learners trust
The platform you sell on is half of the trust contract. Ours catches every question before it becomes a public bad review.
New to Prolaud?Launch your academy free
See also: Instructor management · Community · White-label