# Questions inbox + pre-sale inquiries

> One inbox for student support questions and prospective-buyer inquiries. In-app, email, WhatsApp — same place.

Source: https://prolaud.com/help/doubts-and-enquiries

## Two doorways, one inbox

- Inside a lesson: 'Got a question? Ask the teacher' opens a dialog scoped to that lesson.
- Public course pages: 'Email the teacher' prominent CTA opens a popup that captures name + email + phone number + message.

## Rate limits

3 questions per browser per 24h per course. The dialog shows the countdown when you hit the cap. This is a UX guardrail, not a security boundary.

## Notifications fired

- In-app notification to the workspace owner / admins.
- Email to the workspace owner with replyTo set to the asker.
- WhatsApp via the existing notification dispatcher (stubbed until a real provider is wired).
- Acknowledgement email to the asker — they know it actually went somewhere.

## Where it lands

Both kinds of question show up under Q&A in the sidebar (/dashboard/doubts). Guest inquiries get a 'Pre-sale' badge so support work + sales leads stay distinguishable. Click into a guest question for the reply thread + a 'Reply by email' shortcut.

> **Note:** Replies to guest questions auto-email the captured address. The asker can reply directly to the email to continue the conversation.